Shipping Policy

Our team is working hard to ensure quick and safe deliveries. However due to an influx in demand, combined with supply chain shortages, shipping may take a little longer than usual. Please allow an additional 1-3 business days to process your order. 

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Our ‘Shipping Protection' option ensures your order is insured, providing peace of mind and protection against damage, loss, or theft during the shipping process.

Please be aware that you may be liable for any of your country’s duties, taxes and customs charges.

Any questions, please contact our support team contact@chaiwellnessco.com

Countries we ship to, and estimated delivery times:-

UK - 6/10 days

USA - 8/15 days

AU - 10/15 days

NZ - 10/15 days

CA - 10/15 days

DE - 8/15 days

ES - 8/15 days

IT - 10/15 days

FR - 8/15 days

SE - 10/20 days

CH - 10/15 days

DK - 10/15 days

HR - 10/20 days

ZA - 10/20 days

SG - 8/15 days